Terms and Conditions
Terms and conditions
Welcome to the Avila website located at www.avila.com.au. Avila provides this site as a service to customers to buy our beautifully produced fashion items. Please read the following terms and conditions. By using our website you acknowledge that you agree to be bound by these terms.
Our details
Registered business name: Avila the label
Postal address: PO Box 5116, Wonga Park, VIC 3115
Australian Business number: 68915656007
Payments
All payments of products on this website will be made in Australian dollars (AUD). Avila will only be able to process payments made in Australian dollars. All prices on our website includes GST.
Privacy policy
Your privacy is important to us. Personal information is collected when an order is placed or when you join our mailing list. Your information will only be used by Avila to process your order and to advise you of new products, special offers and latest news or events from time to time. We will not share any of your personal information with third parties other than intermediaries, such as courier companies. Should you wish to have your details removed from our database please click unsubscribe link on ay emails you received from Avila.
Customer satisfaction
At Avila we are committed to providing our customers with great high quality products. We do our best to display out items as accurately as possible via our website. Please be aware however that variations in style, colour, size, shape and look may occur. If you are not satisfied with your purchase, please review our return policy.
Order acceptance
We may refuse or not accept any order without giving reasons, at any time. Any money already received will be refunded.
Orders placed by you are irrevocable. Receipt of any order confirmation does not signify our acceptance of your order, nor create any binding purchase contract. We may at any time after receipt of your order accept or decline your order for any reason or make part delivery of any multiple item orders.
Return and exchange
We accept returns (excluding final sale items) on items, which are not worn, altered, washed or damaged. All tags must remain in place. Please try on your purchases for size and fit in a clean indoor environment and take care to ensure clothing does not make contact with any makeup. We cannot accept any returned items that have been marked or damaged.
If you would like to exchange or return a product for any reason, contact us within 48 hours of receiving your order. Email your return request to info@avila.com.au. The item must be posted to us within 10 days from your initial receipt of the order.
Any returns posted after being in your possession for longer than 10 days will not be accepted.
We advise customers to send returns via registered post through Australia Post (Registered Post/Express Post) or a recognised courier and keep your Tracking Number. We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Avila only in the case of damaged, faulty or incorrectly supplied goods.
Once returned items have been received they will undergo quality review and when cleared, you will either be sent your new items (for exchange) and charged/refunded the subsequent amount if items differ in price, or refunded the full amount to the credit card used to make the original purchase.
We thoroughly check all items to ensure they are in perfect condition before shipped, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging. Any claim for damage to items received or shortage in shipment must be notified to Avila via email within 48 hours of receiving goods; claims after this period will be rejected.
Please post all returns, carefully folded and securely packaged to:
Avila
PO Box 5116
Wonga Park
VIC 3115
Use of our website
By using this website and/or by placing any order through it, you undertake:
- a)To use the website exclusively to make legitimate enquiries or orders.
- b)Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.
- c)To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.
If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you are legally capable of entering into binding contracts.
No resale
The website www.avila.com.au is a seller to final end users, good are not to be purchased for resale in any form.
Liability
We are not liable for any loss or damage caused by this website or any website linked to or from this website, or for any failure to accept any order or to deliver any product ordered or for late delivery of any product (other than to refund any purchase price paid to us for products not delivered).
Indemnity
You agree to indemnify and hold Avila (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these Terms, your use of the Services, or any activity related to your Account (including negligent or wrongful conduct).
Delivery
Delivery times are estimates only. We are not responsible for incorrectly entered delivery addresses or deliveries made or estimated delivery times.
Pricing and payments
All credit card transactions are handled by PayPal and are SSL encrypted and secure. Avila does not collect or record any credit card details that you use when purchasing.
Intellectual property - copyright
Intellectual property rights in all materials appearing on this site, including logos, graphics, icons, and images, text and site design and layout, are the sole property of Avila. You may use the content of this site only for shopping on this site or placing an order on this site and for no other purpose. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws.
Listing errors
In the event that a product is listed with incorrect information or pricing we may refuse or cancel any orders placed for that product. Where or not the order has been confirmed your credit card charged. This clause is for clarification only and is not in limitation of our general rights to refuse to accept orders.
Links to third part websites
Links to other websites may be provided on our website. We are not responsible for the operations or content located on or though any such site.
Termination
Under circumstances Avila has the right to, without notice terminate your purchase order.
Causes for such termination include but are not limited to, (a) breaches or violations of the terms or other incorporates agreements or guidelines,
(b) Requests by law enforcement or other government agencies, (c) a request by you, (d) discontinuance or material modification to the website (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, and/or (h) non-payment of any fees owed by you in connection with the website.
Warranties
This website is provided without any express warranties, unless specially stated and, to the extend permitted by law, without any implied warranties or guarantees. Avila works hard at ensuring quality in all our products and has a returns policy in place for certain circumstances.
Disclaimer
You expressly understand and agree that:
Your use of the website is at your sole risk. The website is provided on an "as is" and "as available" basis. Avila and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Avila and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) the website will meet your requirements; (ii) the website will be uninterrupted, timely, secure or error-free; (iii) the results that may be obtained from the use of the website will be accurate or reliable; (iv) the quality of any products, the website, information or other material purchased or obtained by you through the website will meet your expectations; and (v) any errors in the software will be corrected.
Feedback
We welcome feedback, comments reviews of the products you purchase through us. You can suggest feedback by emailing us at info@avila.com.au