RETURNS AND EXCHANGES
We accept returns (excluding final sale items) on items, which are not worn, altered, washed or damaged. All tags must remain in place. Please try on your purchases for size and fit in a clean indoor environment and take care to ensure clothing does not make contact with any makeup. We cannot accept any returned items that have been marked or damaged.
If you would like to exchange or return a product for any reason, contact us within 48 hours of receiving your order. Email your return request to firstname.lastname@example.org. The item must be posted to us within 10 days from your initial receipt of the order.
Any returns posted after being in your possession for longer than 10 days will not be accepted.
We advise customers to send returns via registered post through Australia Post (Registered Post/Express Post) or a recognised courier and keep your Tracking Number. We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Avila only in the case of damaged, faulty or incorrectly supplied goods.
Once returned items have been received they will undergo quality review and when cleared, you will either be sent your new items (for exchange) and charged/refunded the subsequent amount if items differ in price, or refunded the full amount to the credit card used to make the original purchase.
We thoroughly check all items to ensure they are in perfect condition before shipped, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging. Any claim for damage to items received or shortage in shipment must be notified to Avila via email within 48 hours of receiving goods; claims after this period will be rejected.
Please post all returns, carefully folded and securely packaged to:
PO Box 5116
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