Shipping and Delivery
Free Parcel post for all orders under $200 Australia wide.
Free Express shipping for all Australian orders over $200.
Express Shipping for orders under $200 is $5
Avila delivers within Australia using Australia post delivery services. All orders are dispatched from our Head office in Melbourne.
Avila now delivers to New Zealand for FREE on all standard parcels.
Express orders to New Zealand are $12.
Australian standard postage: Please allow 3-7 business days.
Australian express postage: Please allow 1-3 business days.
Delivery times are estimates only. We are not responsible for incorrectly entered delivery addresses or deliveries made or estimated delivery times.
We want you to love every purchase and understand it can be difficult to know how a style will fit without trying it on. If you are not 100% satisfied with your purchase, simple follow our simple 3 step return/exchange process below.
We accept returns within 30 days from the date of delivery for exchange or a refund. We will NOT accept returns that have been washed or worn. Tags must be on and MUST be returned in the original garment protective bag (please do not send back items loose in a post bag).
1) Please email us at firstname.lastname@example.org to notify us if you would like to exchange or return an item. Please quote your Name, order number and reason for return or exchange.
2) We will then contact you to approve the exchange or return and give you the return address.
Postage returns - Important!
We highly recommend you send any goods you are returning in a postage satchel with a tracking service. You are responsible for the product until it reaches us and are required to keep a record of any tracking/consignment. Avila will not be held accountable for any package sent by the customer, which is lost in transit if it does not have tracking capabilities.
Return delivery costs
All return shipping costs are to be paid but the customer, In certain circumstances (where items sent by Avila are damaged or faulty or the items send did not match those items ordered) Avila may cover to he cost of the refunded items but this must be agreed upon with Avila and is at managements discretion.
For Seconds and Samples - please note these are final sale items and we do not accept returns or exchanges for these items.
International shipping to international countries is between $20-$25 AUD depending on the country. Timing may vary from country to country. Generally the shipping time is 10-15 business days. Please contact us at email@example.com for a more accurate shipping time to your country.