FREE SHIPPING AUS & NZ WIDE | AFTERPAY AVAILABLE

Delivery

* Please note we are experiencing large volumes of orders with the launch of our Winter range. We are doing our best to get orders out to you as quickly as possible. (8th June)

Shipping and Delivery

Free parcel post for orders under $100 Australia wide.

Free express shipping for all Australian orders over $100.

Avila delivers within Australia using Australia post delivery services. If orders are placed before 2pm on a weekday they will be dispatched the same day. If they are placed after 2pm they will be dispatched the next business day. All orders are dispatched from our Head office in Melbourne.

 

Avila now delivers to New Zealand for FREE on all standard parcels. 

Express orders to New Zealand are $12. 

 

Delivery times:

Australian standard postage: Please allow 3-7 business days.

Australian express postage: Please allow 1-3 business days.

Delivery times are estimates only. We are not responsible for incorrectly entered delivery addresses or deliveries made or estimated delivery times.

 

Returns

We want you to love every purchase and understand it can be difficult to know how a style will fit without trying it on. If you are not 100% satisfied with your purchase, simple follow our simple 3 step return/exchange process below. 

We accept returns within 30 days from the date of delivery for exchange or a refund. 

1) Please email us at info@avila.com.au to notify us if you would like to exchange or return an item. Please quote your Name, order number and reason for return or exchange.

2) We will then contact you to approve the exchange or return.

3) Send item to the below address using registered post.

 

Avila

Returns

PO Box 5116

Wonga Park 

VIC 3115

 

Postage returns - Important!

We highly recommend you send any goods you are returning in a postage satchel with a tracking service. You are responsible for the product until it reaches us and are required to keep a record of any tracking/consignment. Avila will not be held accountable for any package sent by the customer, which is lost in transit if it does not have tracking capabilities.

 

Return delivery costs

All return shipping costs are to be paid but the customer, In certain circumstances (where items sent by Avila are damaged or faulty or the items send did not match those items ordered) Avila may cover to he cost of the refunded itms buts this must be agreed upon with Avila and is at managements discretion.

 

International shipping

International shipping to all other countries is $20 AUD. Timing may vary from country to country. Generally the shipping time is 10-15 business days. Please contact us at info@avila.com.au for a more accurate shipping time to your country.